Frequently Asked Questions (FAQ)

1. What is Home Sweet Office Pty Ltd?

Home Sweet Office Pty Ltd is an Australian furniture, technology and homewares dropshipping business. We partner with various suppliers to offer a wide range of products online. When you place an order, it is fulfilled directly by our suppliers and shipped to you.

2. How do I place an order?

To place an order, browse our online store, select the furniture items you want, and add them to your cart. Once you’ve reviewed your cart, proceed to checkout, enter your shipping details, and complete your payment. You will receive an order confirmation email with details of your purchase.

3. What payment methods do you accept?

We accept various payment methods including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

4. How much is shipping?

Shipping costs are calculated based on the weight, dimensions, and delivery location of your order. The total shipping cost will be displayed at checkout before you confirm your purchase. We offer several shipping options to suit your needs.

5. How long will my order take to arrive?

Orders are typically processed within [insert number] business days. Delivery times vary depending on your location and the supplier’s processing times. Generally, domestic shipping within Australia takes 7 to 10 business days. You will receive a tracking number once your order has shipped.

6. Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this tracking number to monitor the status of your delivery.

7. What should I do if my order arrives damaged or faulty?

If your order arrives damaged or faulty, please contact us immediately at info@homesweetoffice.com.au or call (02) 6189 2268. Provide your order number and photos of the damage or fault, and we will assist you in arranging a replacement or refund as per Australian Consumer Law guarantees.

8. Can I return an item?

Yes, you can return items if they do not meet the Australian Consumer Law guarantees. Items must be unused, in their original packaging, and with all tags attached. Please contact us within 7 days of receiving your order to request a return. Note that some items may not be eligible for return due to specific conditions stated in the product description.

9. How do I request a return or refund?

To request a return or refund, contact us at info@homesweetoffice.com.au or call (02) 6189 2268. Provide your order number, reason for the return, and any relevant photos. We will guide you through the return process and provide instructions.

10. Can I cancel or change my order?

Orders can only be canceled or changed within [insert number] hours of placing them. If you need to cancel or modify your order, please contact us as soon as possible. Once an order is processed or shipped, we may not be able to make changes or cancellations.

11. Do you offer international shipping?

Currently, we only offer shipping within Australia. We do not provide international shipping at this time.

12. How can I contact customer support?

If you have any questions or need assistance, please contact us via:

13. Where can I find your privacy policy and terms of service?

You can find our Privacy Policy and Terms of Service links at the bottom of our website or by contacting us directly for more information.

If you have any other questions that are not covered in this FAQ, please feel free to reach out to our customer support team.